Personal Client Service Broker
Kitchener, ON
Are you a licensed insurance broker committed to providing exceptional customer service while helping clients with their personal insurance needs? Josslin Insurance is looking for an energetic and experienced
Personal Client Service Broker to join our dynamic team serving the New Hamburg, Elmira and Cambridge areas with a home office base in Kitchener. This is a permanent, full-time opportunity to fill a new position.
Who We Are
A family-owned insurance brokerage, we have brokers who specialize in personal, commercial, agricultural, life and disability insurance. We value individuals who are passionate about their work, and who search for ways to simplify insurance for our clients.
Why join our team?
- Competitive Compensation – $50,000 to $65,000 annually + benefits and RRSP matching
- Hybrid Flexibility – mix of in-office and work-from-home
- Engaging Work – you’ll work with clients, underwriters, and various team members
- Team Culture – friendly workplace where personal and professional growth is encouraged
- Community Recognition
– known as a trusted insurance advisor in the community
What You'll Do
- Manage and maintain relationships with an assigned portfolio of personal lines clients
- Provide expert advice on insurance products, coverage, and claims
- Respond to client and insurance company inquiries in a timely, professional manner
- Resolve client issues independently and effectively
- Professionally represent clients and the brokerage to underwriters
What You'll Bring
- Valid RIBO License with minimum 1-3 years’ experience in a service broker role, preferably in a personal lines environment
- Post-secondary education within a relevant field, preferred
- Industry designation or currently pursuing one (e.g. CAIB, CIP), considered an asset
- Strong customer service and relationship management skills
- Excellent communication skills, both written and verbal
- Ability to manage multiple tasks and meet deadlines independently
- Ability to work under pressure and stay professional with a problem-solving mindset
- Experience with Applied Epic and Applied Rating Services, considered an asset
To Apply
Submit your cover letter with resume by Friday, February 27, 2026 to:
No phone calls please. We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. Various background checks will be completed on the successful candidate. We are dedicated to maintaining a respectful, fair and equitable work environment, and welcome submissions from all qualified applicants. If accommodation is required during the selection or interview process it will be available upon request. This job posting is available in an accessible format upon request.
