If you are registered for a Canada Revenue Agency (CRA) account and currently receive paper mail, the way you receive your mail from the CRA might be changing.
Since July 3, 2025, the CRA has implemented a multiphase initiative to transition approximately 1.3 million individuals from paper to online mail. As of May 28, 2026, the initiative will be expanded to an additional 249,000 individuals.
If you are part of this change, you will receive an email notification from the CRA with more information.
Going forward, you will receive email notifications when new mail is available to view in My Account, as most CRA mail will no longer be sent by paper.
This change applies to:
- Some individuals who are registered for a CRA account and currently receive paper mail.
This change does not impact:
- Any benefit, credit, or refund payments going forward. Eligible individuals signed up for direct deposit will continue to receive their payments directly into their bank accounts. Those who receive mailed cheques will continue to get them as usual.
To read the full CRA article, please visit: https://www.canada.ca/en/revenue-agency/campaigns/changes-from-paper-to-online-mail-for-some-benefit-recipients.html